Compliance Training FAQ’s

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New Mexico State University is committed to providing a safe and harassment free environment for its students, employees and visitors, and equal employment opportunities in all areas of occupation. It is also committed to protecting the assets of the University, students, employees, and individuals connected with the University. A key component in achieving these commitments is ensuring that employees are trained on their responsibilities related to applicable State and Federal codes, laws, and regulations.

Frequently Asked Questions

CATEGORIES »
Policy/Enrollment | Technical/Browser/Access | Training Central Procedures | Other

Policy/Enrollment Questions – General

Q. Who do I contact if I have policy questions or questions about the training content?
a. Each training module includes contact information for questions regarding policy or the content contained in the module.
b. Additionally, you can contact the Center for Learning & Professional Development with questions about training requirements. Call 575-646-7444 or e-mail trainingcentral@nmsu.edu.

Q. Do I need to complete the training? I’m about to retire? I’m a student? I’m a temporary employee?
a. Compliance training is mandatory for all employees employed today regardless if they have a future termination date.
b. Compliance training is required for student employees (this includes Graduate Assistants, Teaching Assistants, and other student workers like student aides).

Q. I’ve taken training on these subjects in the past. Do I still need to complete the new modules?
a. Yes; compliance training is required annually for all employees.  We appreciate you taking the time to complete the training in the past and hope that this refresher will help reinforce what you previously learned.

Q. What happens if I don’t complete the training by the deadline?
a. A list of non-compliant individuals will go to supervisors and the Provost and Chancellor. They will determine appropriate action. Compliance training is a condition of employment in accordance with NMSU Policy 3.19.25.

Q. What notifications will I receive?

a. The following notifications will be sent via Training Central.

  • Upon enrollment in certification (employee only)
  • 2 weeks prior to deadline (employee & manager)
  • Marked as overdue (day 61) (employee & manager)
  • Upon completion (employee & manager)

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Technical/Browser/Access Questions

NOTE: Google Chrome and Microsoft Edge are not supported browsers and should not be used to complete online training through Training Central.

 

Q. Who do I contact if I have technical issues while taking the training?
a. Technical support is being addressed by the ICT Help Desk. Call 575-646-1840 or e-mail help@nmsu.edu.

Q. I tried to launch the training and get a blank screen (or nothing happens).
a. Security settings in your browser are preventing the page from displaying properly. Pop-up blockers should be turned off. Please review the recommended settings for Training Central and your particular browser.

Q. I tried to launch the training and I get a mixed content message.
a. You will need to allow all content in order to view the training. Please review the recommended settings for Training Central and your particular browser.

Q. I tried to launch the training and I get an XML Parsing error.
a. This error may occur in Firefox and is due to recent security updates in Firefox. It is essentially a mixed content message. Please review the recommended settings for Training Central and your particular browser.

Q. I’m off campus and can’t access the training.
a. If using a non-NMSU computer (i.e. home computer), you may need to log in through NMSU VPN. Please review the recommended settings for Training Central.

Q. I’m on campus and using a wireless connection.  Can I still access the training?
a. Yes.  If you are using a campus wireless connection, use the AggieAir-WPA2 wireless.  This is an encrypted connection are more secure than AggieAir and AggieGuest.  AggieAir and AggieGuest should only be used with the NMSU VPN.

Q. I’m traveling and can’t get to a computer.
a. You have 60 days from the time you are enrolled to complete the training. Training can be accessed from non-NMSU computers by logging in through NMSU VPN.

Q. I don’t have a computer where I work. I need help accessing the training. What are my options?
a. The Center for Learning & Professional Development has computer labs available for employees in the Las Cruces area. It is best to call ahead to ensure a lab is available and to schedule time with one of our trainers to assist you. Employees outside the Las Cruces area should contact your local IT or administrative support areas for assistance.

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Training Central Procedural Questions

Q. My In Progress Learning shows a Certification and compliance modules. What is the certification? Do I need to do anything?
a. You do not need to do anything with the certification. All updates to the certification are automatic. You will also see each individual training module listed in your In Progress Learning list. As you complete the modules, they will be removed from the list and your certification status will be updated. Once you have completed all the training modules, the certification will be marked complete and will be removed from your In Progress Learning list. The certification is a way for us to ensure all modules are completed in the time allotted.

Q. I took the training. How can I verify it is marked completed?
a. In order for the training to be marked complete, you must view all slides in the module and correctly answer the questions in the training.  Do not close your browser until instructed to do so in the module.
b. You can verify the training modules were successfully completed by viewing your training record in Training Central. Please refer to the Help documents in Training Central – http://training.nmsu.edu/saba/help/reviewcompletecourses.html.
c. You will receive email notification when the certification program is completed (all modules successfully completed).

Q. I am a supervisor.  How do I verify my employees have completed the training?
a. You can verify the training modules were successfully completed by viewing your employees’ training record in your Team Dashboard in Training Central. Please refer to the Help documents in Training Central – https://training.nmsu.edu/saba/help/manoverview.html.
b. You will receive email notification when your employees are approaching their deadline or are overdue.
c. The Center for Learning & Professional Development will be sending periodic reports to management.

Q. I completed the training. Now what? Do I need to print my certificate of completion?
a. It is not necessary to print a certificate of completion or notify CLPD of completion. Your supervisor has access to your training records in Training Central and the Center for Learning & Professional Development will be sending periodic reports to management. Please consider the environment before printing certificates.

Q. I took the training but it is still showing as incomplete.
a. In order for the training to be marked complete, you must view all slides in the module and correctly answer the questions in the training.  Do not close your browser until instructed to do so in the module.
b. You can launch the training by logging into Training Central – https://trainingcentral.nmsu.edu. Click on the My Training tab at the top of the page. You’ll see the training listed in your In Progress Learning. Click the Launch button to complete the training. Be sure to use the navigation buttons on the bottom of the page to view each slide and answer all questions in the training module.

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Other Questions

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